We help shape brands for a connected future
It’s all about change. Mobility, connectivity and latterly, a progressive digital retailing era. Amongst all this transformation the heart of the challenge remains the same
To create and sustain customer loyalty… for a lifetime
We understand this. Our work creates inspiring content that drives participation across both internal and external communities
Fusing innovation, technology and data we reinvent, change behaviours and unleash potential
We place your audience at the heart of our experiences, using insight, research and behavioural science to design and plan compelling journeys
How do we do this? >- Define the challenge
- Undertake data analysis and insight
- Interpret, recommend and review – ‘white boarding’ collaborative sessions
- Develop a ‘connected’ strategy
- Design innovative tactics and creative communications
We have deep understanding of the latest technology that supports content across live, virtual and blended channels to engage and inspire at every touchpoint
How do we do this? >- Channel planning and review content to match users
- Integrated programming
- Web, mobile and live blended development
- Testing and optimisation
- Delivery and evaluation
The shift to a digital, knowledge-based economy means that a responsive, customer-centric workforce is more important than ever to both create and sustain customer loyalty
How do we do this? >- Attract and retain to retrain
- Inspire to engage – use creativity in the right way at the right time
- Build a true employee-centric brand
- Create a values-based culture
- Develop and support individuals’ capabilities
Our methodology
We use a simple linear process of insight, design, deliver and impact to create innovative and memorable outcomes that drive sustained change.
Insight
- Positively challenge and probe
- Gather in-depth knowledge
- Check, understand and review business objectives
Design
- Insightful and informed creative approach
- Connected and integrated solutions
- Vivid storytelling across multiple platforms
Deliver
- On brand, on budget and on time
- Highly responsive with experienced supply chain
- Live, virtual and blended experiences
Impact
- Measured ROI and ROE
- Attitudinal and behavioural change evaluated
- Informed direction for next steps